Return & Refund Policy
All products offered by us are custom-made or made-to-order, created specifically according to your preferences and details. Because of the personalized nature of our items, we do not accept returns, exchanges, or refunds once an order has been placed and processed.
Order Eligibility
Since each item is uniquely crafted, all sales are final. We do not accept returns for:
- Custom-made or personalized products (including items with names, initials, dates, addresses, or any specific customization)
- Made-to-order items created upon request
Damages and Issues
We recommend inspecting your order immediately upon delivery. If you receive a product that is:
- Defective
- Damaged during shipping
- Incorrect (not matching your confirmed order details)
Please contact us within 48 hours of delivery at [email protected] with clear photos and details of the issue. We will review your case and, if eligible, provide a suitable resolution.
Non-Returnable Items
The following items are strictly non-returnable and non-refundable:
- Custom-made or personalized items
- Personal care products (beauty or hygiene items)
- Perishable goods (food, flowers, plants)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Order Changes & Cancellations
Orders cannot be canceled or modified once they have been confirmed and processed, as production begins immediately for custom items.
Contact Us
For any questions or concerns regarding your order, feel free to contact us at:
[email protected]